STR Select compared Vacasa and Casago from each company’s own pages. On 2026-10-11 the Vacasa property management page said its services “are transitioning to our parent company, Casago,” after a merger. Checked 2026-10-11.
Vacasa’s own site says its property management services are moving to Casago. This page lays out what each company publishes, so a Vacasa owner knows which terms are written down and which have to be asked for. Every fact was fetched from vacasa.com or casago.com on 2026-10-11.
Checked 2026-10-11Casago’s newsroom adds that the company “completed its final market transitions in September.” For an owner, the biggest change is who runs the home day to day: Casago’s franchise partners are locally owned and operated, and casago.com says to check with your local operator for specifics. The published terms differ too. Vacasa’s FAQ states a cancellation notice of 90 days and one all-in management fee set by market, while casago.com says “no long-term contracts” and “no hidden fees” but publishes no fee and no notice period. Neither company publishes a management percentage. Vacasa’s pages do not say whether an existing agreement keeps its terms after a market moves to a Casago franchise partner, so that is the first question to put to your local team in writing.
Every row quotes or closely paraphrases the company's own page. "Not published" means neither vacasa.com nor casago.com states it, not that the company lacks it.
| What matters | Vacasa | Casago |
|---|---|---|
| Who manages the home | Vacasa’s property management page says services “are transitioning to our parent company, Casago,” per vacasa.com/property-management | casago.com/property-management/ promises a “dedicated local team” with a “Homeowner Experience Manager and on-site staff.” casago.com/faq/ calls each local office “locally owned and operated” |
| Status of the transition | Vacasa’s FAQ says “Casago and Vacasa have merged and are now a united company,” per vacasa.com/property-management/faq | Newsroom: Casago “completed its final market transitions in September” and Joe Riley became Casago CEO on October 2, 2026, per casago.com/casago-newsroom/. vacasa.com/about still lists Joe Riley as President |
| Published fee | Not published as a percentage. One management fee “determined by several factors, including your home’s location, number of bedrooms, and guest amenities,” per vacasa.com/property-management/faq | Not published. casago.com/property-management/ offers “No hidden fees and no surprise statements” but no rate |
| Contract term | “No fixed contracts,” per vacasa.com/property-management | “No long-term contracts,” per casago.com/property-management/ |
| Cancellation notice | “You can cancel your Vacasa agreement at any time, with 90 days’ notice,” with booked reservations honored in that window, per vacasa.com/property-management/faq | Not published on casago.com |
| Cleaning included | “Consistent, professional cleaning” listed under Managing the details, per vacasa.com/property-management | casago.com/faq/ lists “Housekeeping, laundry, and full turnover services” and adds a note to check the local operator for specifics |
| Maintenance included | “Inspections and regular maintenance” listed under Taking care of you, per vacasa.com/property-management | casago.com/faq/ lists “Maintenance coordination and quality inspections” with the same local operator note |
| Dynamic pricing | “Dynamic pricing technology,” per vacasa.com/property-management | “Revenue management and dynamic pricing,” per casago.com/faq/ |
| Guest support | 24/7 guest support from a Customer Experience team, per vacasa.com/property-management | Local teams provide guest support around the clock, according to casago.com/property-management/ |
| Damage protection | Accommodation Protection Program: $1 million in damage protection for the home itself and furnishings and valuables up to $25,000, per vacasa.com/property-management/faq. A guest damage waiver of up to $25 per night covers accidental damage up to $3,000 in listed states, per vacasa.com/homeowner-guides/vacation-rental-management-fees | “Every guest is screened before arrival,” per casago.com/property-management/. No damage protection program or dollar figure published |
| Owner portal | Digital revenue dashboard, booking notifications and a Homeowner app, per vacasa.com/property-management | Owner portal with real-time performance data, per casago.com/faq/ |
| Distribution | Listings on “all top booking sites,” per vacasa.com/property-management, including Airbnb, Vrbo and Booking.com, per vacasa.com/about | Its own site plus “25+ top booking sites,” among them Airbnb and Vrbo, per casago.com/property-management/ |
| Markets | 41 US states plus Canada, Mexico, Belize and Costa Rica, per vacasa.com/about | casago.com/about/ claims “Over 70 markets” spread over the US, Mexico, Costa Rica and Aruba |
| Property count | “More than 40,000” homes in one sentence and “38,000+” in the fast facts, per vacasa.com/about | Casago’s acquisition announcement, listed on casago.com/casago-newsroom/, states a combined company managing “over 40,000 properties” |
| Satisfaction guarantee | Not published | casago.com/faq/ lists “core promises or guarantees” under its Owner-Centric™ philosophy. No refund or remedy terms are published |
The table compares Vacasa and Casago on 15 rows: who manages the home, status of the transition, published fee, contract term, cancellation notice, cleaning included, maintenance included, dynamic pricing, guest support, damage protection, owner portal, distribution, markets, property count and satisfaction guarantee. Vacasa leaves 2 rows unpublished and Casago leaves 2, so 26 of 30 cells are stated facts. The 8 sources below come from 2 domains (vacasa.com and casago.com) and were read on October 11, 2026. 8 questions are answered after the verdict. Both companies state a fact on 12 rows: who manages the home, status of the transition, contract term, cleaning included, maintenance included, dynamic pricing, guest support, damage protection, owner portal, distribution, markets and property count. Only Vacasa states a fact on cancellation notice; Casago leaves that row unpublished. Only Casago states a fact on satisfaction guarantee; Vacasa leaves that row unpublished. Of the 8 sources, 4 are pages on vacasa.com, 4 are pages on casago.com and 0 come from other domains. Source labels on this page read Vacasa, property management (Casago transition notice), Vacasa, property management FAQ (merger, 90 day notice, protection program), Vacasa, vacation rental management fees, Vacasa, about, Casago, property management, Casago, FAQs, Casago, about and Casago, newsroom. The page closes its verdict with one paragraph on who Vacasa fits and one on who Casago fits. The questions answered are “Is Vacasa the same company as Casago now”, “What does the Casago transition change for a Vacasa owner”, “Does Casago charge the same fee as Vacasa”, “Is the 90 day cancellation notice still in place after the Casago transition”, “Vacasa vs Evolve, which is better for owners”, “Will my Vacasa listings and reviews move to Casago”, “Does Casago include cleaning and maintenance” and “Is Joe Riley still at Vacasa”. 4 related pages are linked at the end: Vacasa vs Evolve, How much Vacasa charges, Awning vs Casago and All rankings and comparisons. Both columns were read on October 11, 2026, so no cell here is older than another. Vacasa states a fact on 13 of 15 rows, starting with who manages the home. Casago states a fact on 13 of 15 rows, starting with who manages the home. The rows Vacasa leaves unpublished are published fee and satisfaction guarantee. The rows Casago leaves unpublished are published fee and cancellation notice. 2 rows print a number for both companies: markets and property count. The 8 questions below the verdict carry 425 words of answers, each taken from vacasa.com or casago.com.
Sourced from vacasa.com and casago.com, checked 2026-10-11.
Treat Vacasa’s published terms as the baseline an owner can point to: a 90 day cancellation notice, one all-in fee set by market, and a named damage protection program with dollar figures. If your market has not yet moved to a Casago franchise partner, or you are signing a new agreement, ask in writing which company is the contracting party, whether the 90 day notice carries over and who owns the guest and reservation history.
Casago fits an owner who wants a locally owned team in the market and is willing to get the fee, the notice period and the service list from that office, since casago.com publishes none of the first two and says services vary by operator. If your home already moved from Vacasa, the practical step is to ask the local office for the fee, notice period and damage coverage in writing, and compare them with what vacasa.com publishes.
Answered only from each company's own published pages.
Vacasa’s FAQ, fetched 2026-10-11, says “Casago and Vacasa have merged and are now a united company,” and its property management page says services are “transitioning to our parent company, Casago.” Casago’s newsroom says it “completed its final market transitions in September.” An owner should ask who the management agreement is with and which local office now manages the home.
The published change is in who runs the home. vacasa.com says Casago’s franchise partners “live in the communities where they own and run their business,” and casago.com says each local office is locally owned and operated and to check with the operator for specifics. Neither company publishes what happens to an existing agreement’s fee or terms during a market transition, so ask for that in writing.
Neither company prints a fee. Vacasa does not print a percentage; its FAQ says the fee depends on location, bedrooms and guest amenities. Casago prints no fee either, only “no hidden fees and no surprise statements.” The only way to compare is a written quote from the office that manages your market.
vacasa.com’s FAQ states a 90 day notice, and says booked reservations in that window are honored. casago.com says “no long-term contracts” but does not publish a notice period, and no page we fetched says whether Vacasa’s 90 days carries over to a Casago franchise partner. Ask the local office before relying on it.
The deciding factor is the fee and notice terms you can get in writing. Evolve prints a 10% starting fee for its Core tier; Vacasa does not publish one. Because Vacasa’s management is moving to Casago, owners comparing the two should confirm which company would hold the agreement. Our full side by side is at the Vacasa vs Evolve comparison, and what vacasa.com publishes about fees is in the Vacasa fee guide.
Neither company says. Neither vacasa.com nor casago.com states what happens to a listing’s reviews, ranking or reservation history when a market moves to a Casago franchise partner. Ask your local team directly, and get the answer in writing.
casago.com’s FAQ lists housekeeping, laundry and full turnover services and maintenance coordination with quality inspections, then adds that each local office is locally owned and operated, so check with your operator for what it offers. Vacasa’s page lists professional cleaning and inspections and regular maintenance as included.
casago.com’s newsroom says Joe Riley took over as Casago CEO, with the announcement dated October 2, 2026. vacasa.com’s about page, fetched the same day, still lists him as Vacasa’s President, so the two pages do not yet agree.
Every figure above was read on the company's own page on 2026-10-11.
These pages follow the same sourcing rules as this one: how much Vacasa charges, Awning vs Casago and Vacasa vs Awning.
Transparency: STR Select has no paid placements. Facts above come only from each company's own public pages.
External pages cited here, in order.
Also built from these STR Select data pages and files: